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| August 23, 2006 - On
the Road |
Alaska has become one of the more popular
destinations for travelers in the United States. The hospitality
industry in Alaska is one of the largest single sectors of our
economy, and we have experienced a slow and mostly steady growth in
visits to Alaska. One implication of this growth is that once-small
businesses have had to grow and change to accommodate higher and
higher demand for their products and services.
In the years that I have been in the industry, my
business has been transformed in the opposite way. Most of my guests
contact me because they are looking to avoid the larger, more
commercial destinations and activities. So as the Alaska Hospitality
industry grows, and the businesses within that sector try to
accommodate larger and larger volumes of people, my business is
charged with the task of courting and maintaining relationships with
small or very small business that offer highly customized and
personalized experiences, whether it be lodging at a secluded cabin
on a hilltop with views of Mt. McKinley, or a personally guided
rafting and float trip, or a personalized adventure in the Brooks
Range.
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Much of the information that people outside of
Alaska receive about our state come from large, sophisticated
marketing engines operated by industry groups and/or large vendors.
You'll notice a lot of cruise ships, domed rail cars, king crabs and big
mountains in these advertisements, and I am the first to admit that
these images are very compelling, and the cruise lines and other
large players have done a very good job at getting their guests to
some truly spectacular destinations. However, to be on that
cruise ship looking at that glacier or visiting that
national park requires you to compromise about the number of people
with whom you share that experience. So while the experience with
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View from the entrance of one of
the large hotels in Denali Park, Alaska. Numerous business,
hotels and other commercial enterprises are located in the
area known as "Glitter Gulch." This picture was taken in
September 2005, after the guests had left for the season. |
the cruise lines and the railroad is very good,
once you reach your destination you're faced with a rather
commercial and often crowded set of options.
The biggest enterprises are the drum to which the
smaller businesses tend to dance. Tour schedules and courtesy
shuttles are tailored to match the arrivals of cruise ships and
trains. In order to offer these added amenities, the smaller
companies must have the ability to handle the large number of guests
arriving at once, and so what was once a very personalized
experience becomes something geared to a larger audience, and by
definition, is less personal. In addition, businesses that are
located away from the cruise ship terminals and train stations have
a hard time attracting these guests because they can't offer the
transportation options that the larger places offer. While this
situation may seem like quite a problem to overcome for a small to
very small business, I actually think this is a big advantage for
many of them, provided they are focused on a very high quality
experience for their guests.
For that reason we generally suggest that people
skip the larger vendors, and do a self-guided trip instead. It isn't
that these larger vendors don't do a good job, but rather that to
have that wonderful, personalized Alaskan experience, with great
hospitality and great locations, you need more flexibility. In
almost every case, that requires that you travel by private vehicle,
and for that reason we include rental cars in almost every package we do for
our guests.
A lot of people are reluctant to drive during
their visit to Alaska. My guests have cited a number of reasons,
from finding driving to stressful, to concerns about the condition
and quality of Alaskan roads, to the amount of time required to drive the hundreds of miles in a typical stay here.
I will admit that I am not typical, and I really enjoy driving, but
part of that is because of the tremendous flexibility that having
your own vehicle offers. In addition, there are so many wonderful
destinations that are not served by cruise ships or the train.
Having access to a car opens up your visit to so many possibilities
that really make a difference in your stay.
Having access to a vehicle is not the complete
answer, however. This past weekend is a perfect example of what can
go wrong in Alaska, or in fact, on any trip that you might plan. A
week of heavy rains caused widespread flooding that damaged two
bridges on the Parks Highway, the major route between Anchorage and
Denali and Fairbanks. The road is just now being reopened, and
drivers should expect delays traveling either north or south on the
Parks Highway between Talkeetna and Denali. Travel insurance is
always a good idea, and if you had the right travel insurance, your
costs relating to delays and trip interruption would be covered. The
same flooding also suspended rail operations, and thousands of
guests were stranded, especially in Talkeetna and Denali, so taking
the train did not help guests avoid the inconvenience caused by the
floods.
So, get in the car, find the special places, meet
the special people, buy travel insurance, and have a great vacation.
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